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Death at the SD County Fair – How Officials Responded Well

by David Oates | Jul 1, 2019

Here in San Diego, there's a very popular annual county fair that draws about 40,000 visitors a day from early June until the 4th of July. It’s usually a big crowd pleaser. Just recently, a two-year-old died because of exposure to E. coli that turns out was because...

Oates in award-winning podcast

by David Oates | Jun 23, 2019

Thanks to Scott Robertson for including him in this "May The Best Brand Win" episode.

Franchisee facing a Crisis PR situation? So, then, will the franchisor.

by David Oates | Jun 15, 2019

I saw an incident recently where a pretty well-known chain was accused online by an influential social media person of racism. It was apparently due to some interaction at one of the franchise location. The company wanted to let the franchise owner deal with it and...

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