“There are two cardinal rules to follow in any crisis communications event,” said Dave Oates, a crisis PR specialist and founder of Public Relations Security. “You always show empathy and action in your responses.” According to Oates, “Governor Cuomo failed in every...
Steve Ritchie announced steps Papa John’s is taking in the aftermath of reports that the pizza chain’s founder John Schnatter used a racial slur in a corporate meeting. The lack of an apology is a big mistake, according to David Oates, a San Diego-based expert...
Public relations experts say it’s key to make sure your restaurant’s crisis plan is in place and updated—at all times. “It certainly is a ‘pay me now’ or ‘pay me later’ scenario,” says David Oates of San Diego-based Stalwart Communications, which offers crisis public...
Faulconer plans to move forward with placing cameras with officers Faulconer also talked with Lansdowne about ways to improve recruitment and retention within the department, an effort he said will also be reflected in the budget. After the scandals came to light,...
To rebuild its battered reputation, USC, among other things, needs to follow through with concrete actions to demonstrate integrity, said David Oates, president of San Diego’s Stalwart Communications. The apology, while well-written, isn’t enough, said Oates, who...
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